How to make a claim

If you consider your vehicle is likely to be declared a total loss, here’s what to do.

DO NOT ACCEPT A MOTOR INSURANCE SETTLEMENT WITHOUT FIRST CONTACTING THE CLAIMS LINE.

We hope you will find our service fast, efficient and friendly.

Call the claims line on 03300 944 444. Lines are open between 09.00am and 17.00pm Monday to Friday (excluding bank holidays).

Alternatively please send an email to info@notifyaclaim.co.uk or write to: Jackson Lee Underwriting, The Estate Office, Shadrack, Berry Pomeroy, Totnes, Devon, TQ9 6LR.

You will need to tell us within 90 days of your total loss occurring. When notifying us you will need to have the following information:

  • your policy number;
  • your personal details.

The claims team will send you a claim form. You must complete the claim form in full and return it to them. You must supply all information and assistance which we may reasonably require in establishing the amount of any payment under your insurance.

We may arrange for one of our representatives to visit you to help us investigate your claim.

We may at our option take over negotiations with the motor insurance policy underwriter or Accident Management Company with respect to your total loss claim.